In any organisation there is always a variety of tools available to managers to influence staff towards desired behaviour. This has traditionally been seen as a choice between two general approaches: incentives and coercion, or, the carrot or stick approach.
Archive for July 2009
Positive Deviance is an exciting methodology emerging from an understanding of organisations as complex adaptive systems. It helps organisations learn from those who manage to achieve better than normal outcomes from within the same resource constraints as their colleagues.