Archive for July 2009

In any organisation there is always a variety of tools available to managers to influence staff towards desired behaviour. This has traditionally been seen as a choice between two general approaches: incentives and coercion, or, the carrot or stick approach.

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Positive Deviance is an exciting methodology emerging from an understanding of organisations as complex adaptive systems. ItĀ helps organisations learn from those who manage to achieve better than normal outcomes from within the same resource constraints as their colleagues.

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