Archive for September 2011

Time to Think is the title of a book by Nancy Klein. It was recommended as a resource by people I trust.

The first time I read it I didn’t really get it, it seemed like a variation on what I already knew and did.

Yet people I valued kept referring to it as being a terrific resource and method.

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The good news is: Performance Management Works

‘ A hospital that appraises around 20% more staff and trains about 20% more apprasisers is likely to have 1,090 fewer deaths per 100,000 admissions.’[i] Many other studies have also found this strong relationship between performance management, appraisals and organisational performance. How come then, it is a disliked process in so many organizations?

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We all know rudeness is an unpleasant aspect of life, did you also know it has a cost attached? Two researchers, Porath and Erez, have spent years exploring the effect of rudeness on people at work, this is what they have found:

  • Between 1998 and 2005 the percentage of employees who reported experiencing rudeness once or more in a week doubled from almost 25% to almost 50%. Indeed in 2005 25% of employees reported experiencing rudeness at least once a day.

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