Posts Tagged ‘business psychology’

Background

The organisation is an ex-MOD facility, a big engineering employer in the local area, with an enviable steady state history and past protection from commercial pressures, which is now experiencing accelerating change. It has already passed into commercial ownership and is beginning to adapt to commercial pressures. At the point we are asked to help they have just been acquired by a new owner, and no one is quite sure what their plans might be. A new Managing Director has been appointed with a very different focus and orientation to the previous one. There is a new leader in this particular unit. And the end is in sight for the product on which this team works – no one is quite sure what this means for them.

 

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Many leaders are currently facing the challenge of leading in conditions of great uncertainty in an unpredictable environment. Yet much leadership and change guidance is predicated on the assumption of a relatively stable or foreseeable future – for which plans can be made. Here are some principles to help leaders continue to offer leadership even when firm plans are hard to come by.

 

1. Keep Leading

When researching his book ‘The Checklist Manifesto’ Atul Gawande turned to the airline industry for case-studies on how to prepare emergency checklists. He discovered that these pioneers in the creation of a checklist for every scenario had quickly learnt that the first instruction on every list had to be ‘keep flying the plane’. Similarly, all may be in turmoil about you, but ‘keep offering leadership’ has to be at the top of your checklist.

 

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As we note above, and much further research is confirming, happiness has many benefits. One easy way to introduce this into the work place is by opening a meeting with a ‘success round’. Very often in meetings we plunge straight into the business of the day. By starting the meeting by giving people a chance to share a recent success we not only boost people’s mood in the moment, we also prepare them to engage more productively with what ever is to follow, and we learn lots about what makes our colleagues tick.

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While much research confirms that successful outcomes can foster happiness, it has tended to be seen as a one-way linear relationship: you have to be successful to be happy. But might it be more of a circular relationship? A virtuous circle where being happy makes it more likely you will succeed? In 2005 Sonja Lyubomirsky, Ed Diener and Laura King pulled together all the research they could find that addressed the question: does happiness contribute to success?

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I recently used the cards with the CIO Board of a large international company about to embark on a new IT strategy that essentially involves cultural change in the organization, and in their relationship with the organization. This is the first time I have used them.

The board is a relatively new team.

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This was the question posed to me recently by an HR Director taking up a new post with a big change agenda. He was attracted to the idea of positive change, but working with an organization with a long and successful history, he was challenged about how to galvanise the workforce into engaging with the necessary changes. I thought it was a great question and it has stayed with me.

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Ways to use Positive Psychology Concept Cards: Ten ideas to get you started

 

General

You can use these cards in a number of ways to stimulate discussion; create commonality and motivation; and to identify agreed action. Some general ideas are:

  • Use the cards as they stand, the questions and the action points
  • Use a rating scale ‘To what extent is this present in our team/organization/group at the moment on a scale of 1-10? What would we like to be? How can we move towards this?’etc.
  • As a prioritizing tool. ‘Which five of these are most key to our future success/our development/our strategy?’
  • As playing cards. Each person has some. Someone starts by laying down a card they think is important (to the topic under discussion) explaining why they think so, the person who thinks they can build on this with one of the cards in their hand lays it down with ‘yes and…’. This is a cooperative card game, with no winners or losers.

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Introducing the Positive Psychology Concept Cards

The concepts reflect key findings from positive psychology research of things that make a positive difference to organisational life. Each card lists the benefits of the concept, provides three questions to stimulate discussion, and is followed by three pointers for development. Each is introduced briefly below, arranged in four groups.

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Barack Obama famously crowd-sourced the finance for his election campaign, a powerful example of the ability of new technology to create a great aggregate result out of lots of small voluntary actions. But this process is not as new as it seems: Sir James Murray used a similar approach to creating the Oxford English Dictionary, a project he began in 1897.

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At the WAIC I co-presented a symposium with four other people from three other countries: France, Denmark and Holland. We also originally had a sixth partner from Greece, but the economic situation there meant he had to drop out – another story. In preparing for our presentation across time and country borders, I learnt something about the realities of virtual team working!

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